Technical Account Manager

October 30

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Veza

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authorization • Cloud Security • identity security • access governance • privileged access

51 - 200

Description

• Act as the go-to advisor, providing customers with in-depth technical guidance on Veza’s platform and its integration within their unique environments. • Design and implement innovative end-to-end technical solutions that meet customer objectives and optimize their identity security strategies. • Own the customer relationship from onboarding through renewal, advocating for their needs and ensuring their priorities are represented in escalations and product development. • Train customers to be self-sufficient with Veza’s platform, empowering them to maximize value and align the solution with their strategic goals. • Conduct regular business and technical reviews, including Quarterly Business Reviews (QBRs), to track progress against KPIs, identify areas for improvement, and plan for future growth. • Perform regular health checks to monitor customer environment stability, identify risks, and recommend technical adjustments that support sustained success.

Requirements

• Bachelor's Degree or equivalent experience. • At least 10 years in technical account management, customer success engineering, or a related role, with extensive experience in IAM solution deployment and management. • Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS. • Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock). • A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity. • Experience in a technical customer-facing position at a software company. • Willingness to work outside of standard hours to collaborate with global IT services teams. • Familiarity with REST APIs and SDKs. • Familiarity with HRMS platforms. • Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL). • Experience with provisioning architecture and HRMS platforms. • Willingness to adapt to a dynamic, fast-paced environment and work outside of standard hours as needed to support global clients.

Benefits

• Equity • Competitive benefits package