Customer Technical Support

4 days ago

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Description

• Diagnose and troubleshoot software and hardware problems. • Monitor infrastructure to address potential issues. • Utilize remote desktop connections for troubleshooting. • Address customer queries via ticketing system and chat applications. • Collaborate with customers over the phone and provide technical manuals. • Maintain rapport with customers for trust and support. • Stay updated with industry trends for solutions. • Collaborate with teams to improve customer experience. • Document support processes and solutions for reference.

Requirements

• Bachelor's degree in Computer Science, IT, or Software Engineering, or minimum 2 years relevant work experience. • Proven experience in diagnosing and resolving software and hardware issues. • Strong familiarity with network troubleshooting, operating system configuration, and remote desktop tools. • Excellent communication skills, both written and verbal. • Customer-centric attitude with a passion for assisting people. • Proactive mindset to identify and address potential issues. • Problem-solving mindset for analysing complex issues. • Ability to work independently and as part of a team. • Attention to detail and organizational skills. • Strong sense of accountability and responsibility.

Benefits

• Healthy work/life balance with flexible working options. • Generous insurance and health benefits. • Birthday holiday. • Remote Work Benefit for home office upgrade. • Yearly training budget. • Regular social gatherings and celebrations.