Customer Care Launch Manager - Acute & Payer

March 27

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PointClickCare

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PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

📋 Description

• As the post-sales customer care liaison, reporting to the Director of Enablement for A&P Professional Services, you will own the launch of multiple market-ready healthcare solutions and services. • You will be the connective tissue between our Software Commercialization Team and Product Leaders and our post-sales teams, including Professional Services, Technical Services, Customer Success, and Customer Support. • You will bring a blend of strategic, operational, and product experience to ensure our teams are well prepared for the successful launch of new solutions, as well as feature and function updates to existing product offerings. • You will work cross functionally to define strategies, develop tools, and execute programs that drive the launch process from early access pilots to commercial availability, ensuring both customer time-to-value and company time-to-revenue are maximized. • To achieve this, you will leverage your experience in SaaS new product introduction, project management skills, and business acumen to build effective internal partnerships, drive business impact, and navigate ambiguity.

🎯 Requirements

• Experience in SaaS new product introductions and new product enhancement releases, specifically in Healthcare. Experience with agile methodologies, Scrum Master Certified (SMC), Project Management Professional (PMP). • Excellent communicator, comfortable engaging with both technical and non-technical audiences through written and verbal communication. Ability to learn each team's language and be able to translate for others. Ability to communicate up and out throughout each launch and new release. • Detailed and action-oriented: enjoy taking on new opportunities, tough challenges, and do so with a sense of urgency, high energy, and enthusiasm. This role will center around process, documentation, communication plans, and training. Strong need to keep the energy up and the teams motivated. • Excel at time management and prioritization, juggling a variety of projects, working autonomously and developing efficient workflow practices. Ability to manage to a plan, identify and mitigate risk, and adapt and pivot in a dynamic environment.

🏖️ Benefits

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $94,900 - $102,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.