Customer Success Manager - Senior Living

February 14

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PointClickCare

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PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

📋 Description

• PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. • For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. • Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. • Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. • At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. • Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. • Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. • We believe that work becomes profoundly fulfilling when driven by a higher purpose. • Join us and be part of a team that is making a real impact. • Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. • The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. • This position can work remotely and will travel to various client locations as required. • Travel Requirement - 50%

🎯 Requirements

• You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. • Experience in a customer-facing role within a Saas/tech company • Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers. • Proven track record of sustaining and growing complex relationships. • Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. • Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success. • Proven proficiency in data analysis including interpreting and translating results. • Bachelor’s degree in a relevant field or equivalent practical experience • Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style. • Experience using a CRM tool (Salesforce and/or Gainsight)

🏖️ Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!