Senior Customer Success Manager - Northeast

November 21

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PointClickCare

WebsiteLinkedInAll Job Openings

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Description

•PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. •The Customer Success Manager manages and provides world-class partnerships to clients. •This role requires optimizing the use and value of PointClickCare’s solutions and may involve travel. •The ideal candidate will possess a business consulting background and engage with C-level executives.

Requirements

•You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. •Experience in a customer-facing role within a Saas/tech company •Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers. •Proven track record of sustaining and growing complex relationships. •Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. •Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success. •Proven proficiency in data analysis including interpreting and translating results. •Bachelor’s degree in a relevant field or equivalent practical experience •Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style. •Experience using a CRM tool (Salesforce and/or Gainsight)

Benefits

•Benefits starting from Day 1! •Retirement Plan Matching •Flexible Paid Time Off •Wellness Support Programs and Resources •Parental & Caregiver Leaves •Fertility & Adoption Support •Continuous Development Support Program •Employee Assistance Program •Allyship and Inclusion Communities •Employee Recognition … and more!