Senior Solutions Analyst - Pharmacy

March 5

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PointClickCare

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PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

📋 Description

• Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application • Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities • Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation • Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers • Effectively use and search the knowledge base, occasionally contributing new or updated content • Meet or exceed established service delivery guidelines and key performance indicators • Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system • Be available to work between 11AM to 8PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need.

🎯 Requirements

• Bachelor's degree in Business Administrations, Healthcare, Pharmaceuticals, IT (Preferred not required) • Experience supporting and trouble-shooting web-based software applications. • Preference for those with experience using diagnostic tools to help resolve customer issues. • Prior experience using PointClickCare is an asset (modules such as Orders, eMAR, HL7 messages.) • Prior experience using Sales Force/Service Cloud. • Previous work experience in Pharmaceutical Administration HealthTech (Preferred not required) • Proficient in troubleshooting complex technical issues and implementing effective solutions. • Strong knowledge of software, hardware, and network systems • Solid technical aptitude, including but not limited to: Databases, SQL, Stored Procedures Integrations, API, HL7 Familiar with AppDynamics, Kibana, Rhapsody, Apigee (Preferred, not required)