Customer Success Manager

October 8

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Portcast

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Supply Chain • Logistics • Software

11 - 50

Description

• Portcast is seeking a Customer Success Manager for the Japanese market. • Focus on establishing and expanding market presence and handling customer success efforts. • Manage technical queries and support collaboration with channel partners in Japan. • Ensure high satisfaction and retention rates for Japanese clients while expanding accounts. • Drive product adoption and deliver measurable outcomes aligned to business goals.

Requirements

• Extensive Account Management experience, preferably with hunting experience, with a proven target achievement and a consistent record of exceeding quotas. • Bachelor's degree in engineering, marketing, business, etc. or related field. • Strong technical understanding, especially in resolving data and API-related issues independently. • Proven career in commercial or sales roles within the logistics & shipping industry, or related sectors such as ocean freight or maritime space, specifically within the Japanese market. • Preferably experienced in B2B SaaS sales. • Comfortable immersing yourself in the product, troubleshooting issues independently, and involving leadership only in case of bottlenecks or critical issues. • Curiosity to be deeply involved in the product, understand customer use cases, solve tech queries, and support Customer Success with any translation needed from Japanese accounts. • Strong ability to create and implement sales plans in a fast-paced environment, with specific experience in the Japanese market. • Demonstrated ability to lead by example and dive into the details to achieve goals. • Proven ability to pitch to senior executives and navigate complex sales cycles, with an understanding of Japanese business culture and practices. • Outstanding presentation and negotiation skills, with a knack for closing deals effectively in Japan. • Native-level proficiency in Japanese and fluency in English, with excellent communication skills in both languages. • In-depth knowledge of Japanese business etiquette and cultural norms to effectively engage with local clients. • Self-starter with the ability to take ownership of the sales process from end to end, capable of working autonomously and driving results without constant oversight.