Product Content Specialist - Technical Writer

December 3

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Procare Solutions

WebsiteLinkedInAll Job Openings

Child Care Management Software • Child Care Check-in Solutions • Child Care Security Solutions • Child Care Accounting • Day Care Payment Processing

201 - 500 employees

Founded 1993

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2018-08

Description

• Develop an extensive working knowledge of our products and Head Start Program Performance Standards • For the software Help Center: • Initiate, design and develop articles for the help system using MadCap Flare or comparable software • Research and implement innovative customer engagement strategies • Willingness to incorporate internal articles to support multiple departments • Analyze and monitor customer use and adapt product as needed • Create and design product content materials with MadCap Flare • Revise, edit and update written and digital content • Integrate and maintain extensive documentation standards across all content • Work with subject matter experts to ensure concepts and functions are accurately documented • Collaborate with team to guarantee timely delivery of product readiness • Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation • Independently driven to research products or tools as needed

Requirements

• Experience in technical writing, content creation, layout and design • Proficiency in HTML/CSS and MadCap Flare • Expertise with PowerPoint creation and implementation • Excellent written and verbal communications skills • Ability to accurately edit and proof written documentation • Attention to detail • Enthusiasm for developing and applying documentation standards to written and digital content • Organizational skills, including time management and multi-tasking • Capable of managing projects that differ in voice and content • Ability to learn and apply new technologies • Willingness to use project management tools • Confident working independently and as part of a team • Versatile team player who is willing to perform tasks outside the written job description • Flexibility to adapt to changing circumstances • Work effectively and efficiently in a hybrid or remote work environment • Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties • Solid understanding of database systems and structures • Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events

Benefits

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you • HSA option with employer contributions of $50/month • Vacation time, holidays, sick days, volunteer & personal days • 401K Plan with employer match and immediate vesting • Employee Stock Purchase Plan • Employee Discount Program • Medical, Dependent Care, and Transportation FSA Plans • Paid Parental Leave • Company paid Short and Long-Term disability and Life Insurance • Tuition Reimbursement up to $2,000/year and continued Professional Development • Free access to our Employee Assistance Program with 24/7 live support • Casual workplace environment • Some meals provided • Voluntary Pet Insurance • Promote from within- excellent career paths