Manager - Strategic Customer Success

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Procore Technologies

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Construction Software • Construction Project Management Software • Online Project Management Software • Web-based Construction Management Tools • iPad for Construction

1001 - 5000

Description

• Looking for a Manager of Strategic Customer Success Engineer team • Lead, evolve and inspire a team committed to providing long-term value to Procore’s customers • Focus on improving customers’ usage and adoption metrics • Establish strategic plans and objectives to enhance customer confidence in technology • Evolve current processes to scale at hyper-growth speeds

Requirements

• 3+ years of experience in a Management or Supervisory position for software Customer Success/Service Teams • Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets • Customer support or implementation services experience on SaaS software platforms including onboarding, training, and client relationships • Deep understanding of value drivers in recurring revenue business models • Enthusiastic and creative leader with the ability to inspire and motivate others • Empathy for customers and passion for revenue and growth • Analytical and process-oriented mindset with a desire for continuous learning and improvement • 8+ years of Procore experience preferred

Benefits

• Generous paid time off • Healthcare coverage • Career enrichment and development programs