Strategic Customer Success Manager

September 10

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Productiv

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The only Spend Management Platform that gives you insights that matter and action that delivers.

SaaS • Applications • Analytics • Insights • SaaS Management

51 - 200

💰 $45M Series C on 2021-03

Description

•As a Strategic Customer Success Manager, ensure customers achieve desired outcomes with Productiv platform. •Build and maintain relationships with strategic customers, focusing on their success. •Drive adoption of Productiv, ensuring customers maximize platform value. •Ensure gross retention rate of 80% and take corrective actions for customer churn. •Onboard new customers within 30 days and provide training for platform use. •Develop strategies to increase customer usage and drive upselling opportunities.

Requirements

•Proven experience in a Customer Success, Account Management, or similar role, ideally within a SaaS or technology company. •Strong communication skills with the ability to engage and influence senior executives. •Strong strategic thinking, problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment. •Strong organizational skills to manage multiple accounts and projects with meticulous attention to detail. •Resilient and adaptable, with a passion for learning new concepts and tackling complex problems. •Demonstrated success in driving customer retention and growth, with a track record of meeting or exceeding ARR targets.

Benefits

•Medical, dental, and vision insurance for you and your dependents •A robust 401K plan to help you invest in your future. •Complimentary lunches, as well as an array of snacks and beverages, to keep you energized throughout the day. •Access to Modern Health for mental health resources and support. •Monthly subsidies to cover your telecommunications needs and support your ongoing personal growth and wellness. •For those who work on-site, an FSA Commuter/Parking Benefit to make your journey to and from work as smooth as possible. •A family-first approach with 12 weeks of paternity leave and 18 weeks of maternity leave, ensuring you have the time you need with your new family members.