Productiv is the only Spend Management Platform that is integrated into your core operating systems, bringing you data infused with AI that empowers collaboration, and helps you take action with no-code workflows that scale. From managing purchases and renewals, to SaaS and Vendor management, get the answers you need to make smart decisions about how you spend.

Productiv

Customer Success

Ensure customers maximize value from Productiv's SaaS platform.

•As a Strategic Customer Success Manager, ensure customers achieve desired outcomes with Productiv platform.
•Build and maintain relationships with strategic customers, focusing on their success.
•Drive adoption of Productiv, ensuring customers maximize platform value.
•Ensure gross retention rate of 80% and take corrective actions for customer churn.
•Onboard new customers within 30 days and provide training for platform use.
•Develop strategies to increase customer usage and drive upselling opportunities.

Strategic Customer Success Manager

Recruitment

Full cycle Recruiter at Productiv to enhance SaaS management hiring.

• Full Cycle Recruiting: Manage all hiring for all functions including planning, sourcing, negotiating offers, and creating the best candidate experience
• Candidate Engagement: Build and maintain strong relationships with candidates, ensuring a positive experience throughout the recruitment process.
• Stakeholder Management: Collaborate closely with hiring managers and other stakeholders to understand their hiring needs and provide regular updates on the recruitment progress.
• Candidate Evaluation: Conduct thorough screenings, interviews, and assessments to evaluate candidates' qualifications, experience, and cultural fit.
• Time Management: Manage multiple open positions and recruitment processes simultaneously, prioritizing tasks to meet deadlines and achieve hiring goals.
• Data Cleanliness: Utilize Applicant Tracking Systems (ATS) and other tools to track recruitment metrics and make data-driven decisions to optimize the recruitment process.
• Diversity and Inclusion: Promote diversity and inclusive hiring practices to build a workforce that reflects our company values and culture.
• Problem-Solving: Address challenges creatively and adaptively, ensuring a smooth recruitment process despite any obstacles.

Recruiter

Business Operations & Strategy

Drive business operations strategy and optimize SaaS management for enterprises.

• Lead the development and execution of our business operations strategy, ensuring that our infrastructure supports comprehensive business analytics and decision-making processes.
• Collaborate closely with the Executive Leadership Team to drive strategic initiatives that optimize our operations and contribute to the company’s growth.
• Oversee the design and implementation of a robust business analytics infrastructure that captures key performance metrics across all departments, ensuring full implementation within 6 months.
• Lead the development and delivery of comprehensive, real-time reports and dashboards to the executive team, establishing standardized reporting on a daily, weekly, and monthly cadence.
• Implement and manage a decision-making framework across the organization, ensuring 90% of strategic decisions adhere to this framework within the first year, leading to faster and more efficient decision-making.
• Identify and streamline overlapping software systems, reducing the number of tools by 15% and associated costs by 10% by the end of FY25.
• Partner with department heads across the organization to ensure alignment on data integration, process improvements, and strategic goals.
• Lead the management of vendor relationships to optimize costs, enhance service quality, and negotiate favorable contracts that align with Productiv’s operational goals.
• Develop and execute strategies that align business operations with the company’s long-term objectives, driving continuous improvement and operational excellence.

VP of Business Operations

Account Executive

Engage target companies to acquire new logos and grow existing accounts.

• Source and close net new logos within a given territory in the Mid-Market & Mid Enterprise segment
• Use existing network and relationships within IT, Finance, and Procurement departments of companies that you have worked with
• Lead business planning and quarterly review processes and ongoing pipeline review and forecasting activities.
• Create your pipeline through calls, emails, Linkedin, and social media campaigns, in addition to partnering with your BDR
• Partner with Inside Sales to set up sales campaigns, increasing product exposure and identifying important market opportunities

Ensure customer success and satisfaction throughout the software utilization life cycle.

• Manage Customer Relationships: Directly oversee relationships with key customers, driving further adoption and identifying growth opportunities within your accounts.
• Product Expertise: Elevate your understanding of the Productiv platform, conducting trainings and addressing customer queries to boost adoption and utilization.
• Onboard New Customers: Collaborate with CS Ops and Sales teams to ensure effective onboarding of new customers, guaranteeing early and ongoing value from Productiv.
• Drive Renewals and Retention: Build strong customer bonds to secure renewals and expand usage over time, while also devising strategies to mitigate churn risks.
• Monitor Key Metrics: Keep a close watch on crucial health indicators like utilization and feature usage across your customer base to maintain and improve engagement.
• Generate Insights: Utilize customer data and industry benchmarks to extract insights that enhance customer engagement and product adoption.
• Refine Success Processes: Develop and refine customer success playbooks and strategies in collaboration with peers and sales teams to optimize Productiv’s adoption across your accounts.

Customer Success Manager

Sales Development Rep

Generate new business opportunities and engage potential customers for SaaS management.

• As a Sales Development Representative at Productiv, you will be at the forefront of our mission, generating new business opportunities and fueling our growth trajectory.
• You will embody our customer-first approach, leveraging your understanding of the enterprise software landscape to engage potential customers, identify their needs, and position Productiv as their solution of choice.
• Your role will be crucial in developing strategies to penetrate new markets, nurture leads, and set the stage for meaningful conversations between potential customers and our sales team.

Remote Jobs at Productiv