Manager, Customer Success - Enterprise Services

3 hours ago

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501 - 1000

Description

• The Manager, Customer Success, Enterprise supervises a team of Customer Success Executives and is responsible for managing the team’s workload • Coaching on enterprise best practices, driving adoption and maximizing value while minimizing churn • Achieving a high NRR for all team’s portfolio accounts • Contributing to team strategy and process development

Requirements

• Bachelor degree or equivalent work experience • 4+ years of relevant experience for specific function being managed • 2+ years of team leadership experience • Ability to travel for customer meetings, conferences, and other industry events • Experience providing direction on complex customer engagements, in a matrixed environment • Ability to interact and build relationships with customers and executive contacts as a leadership contact and point of escalation • Experience providing presentations to diverse audiences • Ability to inspire, motivate, and facilitate in order to improve the productivity of the team • Strong delegation skills and ability to break down complex tasks into actionable components • Basic understanding of CS & company financials • Experience understanding business problems, products, processes and technical challenges and thrive on connecting technology with measurable business value for customers and the internal organization • Working knowledge of customer expectations across area of speciality • Ability to create and utilize reports and dashboards to manage team performance • Experience delivering and supporting SaaS products is an advantage • Customer Success Platform experience (e.g. Planhat, Gainsight) highly desired • Background in Customer Success, Account Management, or Professional Services, preferably with Enterprise customers, is highly desired

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance • Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance • Paid parental leave for birth, adoption or permanent placement • 401(k) with company match • Options to work in a hybrid-working model or remotely from home, depending on the position • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more