Customer Success Manager - Enterprise

2 hours ago

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GrowthLoop

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Snowflake • BigQuery • Marketing Campaigns • Customer Audience Building • Visual Customer Audience Builder

51 - 200

Description

• Manage ongoing customer activities effectively to drive measurable customer business outcomes, foster deep relationships with key stakeholders, and establish referenceable customer advocates for GrowthLoop’s solution. • Monitor customer health and engagement by using internal dashboards and regular health checks to proactively identify at-risk customers. Develop and implement strategic retention and success plans to address challenges and drive long-term loyalty. • Own the customer renewal process end-to-end, focusing on achieving high net retention. Identify opportunities to retain and grow accounts by aligning GrowthLoop’s solutions with key marketing use cases, strategic partnerships, and ecosystem trends. • Develop customer advocates by building trust and delivering value, preparing customers for testimonials, case studies, and referrals that support GrowthLoop’s go-to-market efforts. • Build, implement, and scale internal processes to enhance the customer experience, streamline workflows, and drive better alignment across teams, maximizing efficiency and measurable business outcomes for customers.

Requirements

• 3+ years of experience in Enterprise Customer Success for a Marketing Technology SaaS product, or experience as an Account Manager in a performance-driven marketing role, ideally managing enterprise clients in an agency environment. • Proven ability to thrive in a startup environment, contributing to the building and scaling of new functions. • Track record of consistently exceeding NRR and/or renewal targets. • Hands-on experience in marketing or paid media. • Process-oriented problem solver with expertise in implementing and scaling new team processes.

Benefits

• Free Platinum Health Insurance with Aetna • 401(k) Program with Generous Company Match • Unbounded PTO • Monthly Recharge Days • Spot bonuses for major milestones and product feature graduations • Equity incentives for employees making an impact • Opportunities for career progression and dynamic collaboration across teams