Dairy Monitoring Customer Success Specialist

2 days ago

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Description

• Seeking a motivated and customer-focused Dairy Monitoring Customer Success Specialist. • Provide excellent service and support to customers. • Ensure a seamless experience with technology portfolio. • Responsible for training end users to interpret and analyze sensor data. • Collaborate with implementation team for monitoring system delivery. • Build relationships with customers to maximize satisfaction. • Act as an ambassador for the company's technology portfolio.

Requirements

• Bachelor’s degree in animal science, dairy science, or related discipline preferred. • Herd Management software experience (DairyComp, Bovisync, PC Dart, etc.). • Proven experience working in the dairy industry, with a strong understanding of dairy farming practices and challenges. • Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical individuals. • Highly patient and customer-oriented, with a strong commitment to ensuring customer success. • Exceptional problem-solving abilities, with a proactive and solution-oriented mindset. • Strong organizational skills, with the ability to multitask and prioritize responsibilities. • Proficiency in using technology, including software applications and monitoring systems. • Background as a dairy herdsperson, reproduction specialist or nutritionist. • Must possess a valid U.S. motor vehicle driver’s license without restriction. • A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant. • Excellent written, verbal and MS office skills. • Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects. • Willingness to abide by all company policy and approval processes when traveling or purchasing company assets. • Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors, and internal people. • Bilingual English and Spanish preferred.