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Do you love helping people? Looking for an opportunity to grow with an exciting and fast growing business?! Our Customer Success role is all about making our clients happy, while working in tandem with the operations team to achieve the highest level of service possible. Remotely manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and a real time chat feature. Resolves service problems by clarifying the customerโs issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Manage escalations with empathy and professionalism Work collaboratively with other team members and departments to champion questions and feedback on behalf of Please Assist Me Ensure that clients have an amazing experience with Please Assist Me Recommends potential growth strategies by collecting customer information and analyzing customer needs. Serves the internal operations team by communicating with clients directly on their behalf. Communicates information to the property management groups regarding the services being provided each day.
Customer Service Experience Quality Focused Problem Solving Skills Detailed Documentation Phone Skills Conflict Resolution Multi-Tasking
Medical Dental Vision Life Insurance
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Customer Success Manager to enhance customer satisfaction using our SaaS products.
๐บ๐ธ United States โ Remote
๐ต $75k - $90k / year
๐ฐ $2.5M Seed Round on 2021-08
โฐ Full Time
๐ก Mid-level
๐ Senior
๐ Customer Success
๐ฝ H1B Visa Sponsor
Yesterday
201 - 500
Manage client relationships for Rightwayโs pharmacy benefit management team.
๐บ๐ธ United States โ Remote
๐ต $100k - $120k / year
๐ฐ $100M Series C on 2021-03
โฐ Full Time
๐ก Mid-level
๐ Senior
๐ Customer Success
๐ฝ H1B Visa Sponsor
Yesterday
201 - 500
Customer Success Manager enhances client engagement for insurance AI products.
๐บ๐ธ United States โ Remote
๐ต $100k - $140k / year
๐ฐ $220M Series D on 2021-11
โฐ Full Time
๐ก Mid-level
๐ Senior
๐ Customer Success
๐ฝ H1B Visa Sponsor
Yesterday
51 - 200
Manage customer success operations at a SaaS company specializing in analytics.