Customer Success Manager

4 hours ago

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Ottimate

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Automated Accounts Payable • Line-Item Invoice Digitization • Bill Pay • SaaS • Restaurants

51 - 200

Description

• Ottimate (formerly Plate IQ) helps fast growing businesses automate accounts payables on their terms. • Simplifying everything from invoice management to payments for both recurring and one-off expenses with a cloud-first approach. • Passion generates excitement, nurturing ideas, inspiring excellence, cultivating growth. • Values include Growth, Customer Focus, Innovation, Accountability, and Communication. • Lead a team focused on driving client satisfaction, retention, and expansion.

Requirements

• 5+ years in customer success or account management, with at least 2 years in a leadership role managing a customer-facing team. • Background in SaaS, B2B tech, or related fields, with a strong understanding of client success in a growth-stage company. • Strong interpersonal and communication skills to effectively engage with executive-level stakeholders. • Demonstrated problem-solving abilities to address customer issues promptly and efficiently. • Proficiency in relationship management and customer engagement techniques. • Ability to lead and develop talent within the team to ensure continued growth and success. • Proficiency in CRM tools (Salesforce preferred) and experience with reporting platforms for monthly and quarterly reporting.

Benefits

• Work from home in an energetic remote-first environment that supports flexible working hours and understands work-life balance. • Competitive salary based on skills & experience. • Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family. • Employer sponsored 401(k) with company match. • Paid Time Off (and the encouragement to use it). • Annual company retreats. • Promote from within philosophy. • You will be part of a growing team, at a pinnacle moment of scale for the business. • You will have the agency to solve difficult problems creatively. • You will work with sharp, passionate teammates. • Our commitment to empowering a diverse and inclusive workforce is second to none. • We are transforming entire industries using innovative technology.