QS Quacquarelli Symonds
QS Quacquarelli Symonds is a global leader in higher education performance and insights, offering solutions in student recruitment, reputation management, and employability. The company partners with universities, business schools, and governments worldwide to enhance institutional goals and performance. With a significant focus on digital innovation and sustainability, QS provides data-driven tools and advisory services to help institutions understand and amplify their reach and impact. QS is renowned for its world university rankings and extensive expertise in the higher education sector.
Education • MBA • executive MBA • Masters • PhD
Account Manager
March 29
QS Quacquarelli Symonds
QS Quacquarelli Symonds is a global leader in higher education performance and insights, offering solutions in student recruitment, reputation management, and employability. The company partners with universities, business schools, and governments worldwide to enhance institutional goals and performance. With a significant focus on digital innovation and sustainability, QS provides data-driven tools and advisory services to help institutions understand and amplify their reach and impact. QS is renowned for its world university rankings and extensive expertise in the higher education sector.
Education • MBA • executive MBA • Masters • PhD
📋 Description
• The Student Recruitment Division is on a positive growth trajectory. • We are evolving our business to optimise our support structure. • QS has been providing services to universities and business schools in the United States and Canada since 1990. • This role is an exciting opportunity to help build on QS's strong foundations in North America. • You will deliver high levels of client focus, service delivery, commercial drive and ambition. • Reporting to our North American based Senior Account Manager, ensure delivery of best-in-class customer service. • Represent the full product portfolio with North American clients across the service life cycle. • Lead strategic conversations to identify portfolio expansion and upsell opportunities. • Develop and harness a deep understanding of client needs and identify growth opportunities. • Ensure we delight partners through exceptional experience and proactive service delivery. • Autonomous coordination of product/campaign delivery and client support as the single point of contact.
🎯 Requirements
• Significant experience in account management and/or university administrative role • Knowledge and experience of recruiting international students to US institutions • Solid understanding of and experience of defining and executing effective strategy • Bachelor’s degree • Knowledge and understanding of student recruitment and university or business school challenges & needs • Commercially astute with the ability to focus on outcomes, deliverables, ROI and performance reporting • Experience of complex multi-product sales and service operating environment • A solutions focus with a track record of working collaboratively with cross functional teams to cost effectively deliver great customer experiences • Ability to work to agreed deadlines, maintaining quality under pressure • MS Office proficiency and aptitude for learning new software packages
🏖️ Benefits
• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation • A focus on welfare which is led by our global wellness team, with mental health first aiders globally • Access to a variety of diversity and inclusion initiatives and groups • Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event • Support for volunteering and study leave • Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips • Options to join our outstanding global Mentorship programme
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