Account Representative - Client Services

November 10, 2024

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Logo of Quadax, Inc.

Quadax, Inc.

Quadax, Inc. is a leader in healthcare revenue cycle management solutions, specializing in optimizing operational efficiency and financial performance for healthcare organizations. With over 50 years of experience, Quadax offers services including claims management, reimbursement management, denial management, and patient access. They serve various healthcare sectors such as hospitals, physician groups, laboratories, telehealth, and long-term care facilities. Quadax leverages technology, including artificial intelligence and predictive intelligence, to address challenges in the healthcare sector, like staffing shortages and maximizing reimbursements. Their commitment is to enhance revenue cycles and improve patient experiences.

Healthcare EDI Clearinghouse • Revenue Cycle Management Software & Solutions • Reimbursement Support Services • Technology • Analytics

📋 Description

• Account Representatives act as a conduit between clients and Quadax • Interact with both clients (hospitals and physician practices) and Quadax personnel • Assist clients with setup, some implementation, and daily operations of Quadax electronic claims processing software called Xpeditor • Train staff on product features as well as everyday use • Read multiple reports and try to identify billing trends for clients • Present clients with additional products and features • Contact different insurance payers while researching reasons why medical claims did not pay or pass edits • Assist clients in writing custom data converts and test these upon implementation • Other duties as assigned

🎯 Requirements

• Must currently reside in Michigan near Lansing or Grand Rapids • Bachelor’s degree preferred • Detail oriented and good investigative and software troubleshooting skills • Must be able to multitask • Knowledge of medical billing practices or Electronic Data Interchange processes • Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication • Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product • Sufficient public speaking skills • Must be willing to travel via plane with overnight stays • Ability to maintain confidentiality

🏖️ Benefits

• Competitive benefits package including PTO • Flex scheduling • Health insurance • Dental insurance • 401k • Employee referral program • Various monthly wellness driven initiatives • Clean, modern work space • Conservative and health conscious culture • Paid Holidays • Basic Life Insurance and Short Term Disability plans at no cost • Yearly reviews with salary increases and opportunity for career advancement

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