Customer Success Manager - Enterprise & Strategic Accounts

March 30

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Quadient

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Quadient is a leader in providing award-winning digital and physical communication solutions to power secure and sustainable business connections. They offer platforms that support digital transformation and help organizations create meaningful customer experiences by leveraging automation and creating personalized, compliant omnichannel interactions. Quadient is passionate about creating connections that matter between businesses, their data, and customers, supporting companies of all sizes in their growth journey. Their innovative solutions, including digital tools, mail handling, and contactless parcel lockers, are designed to enhance efficiency and customer experiences.

Mail-Related Solutions • Folder inserters • Print Service Provider • Customer Experience Management • Customer Communications Management

5001 - 10000 employees

Founded 1983

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Debt on 2021-11

📋 Description

• Manage and grow complex accounts with a focus on revenue growth and customer strategy. • Lead large-scale engagement strategies to ensure customer satisfaction and loyalty. • Proactively identify and mitigate churn risks to enhance customer retention. • Directly influence customer retention and expansion through strategic initiatives. • Collaborate cross-functionally with sales, product, and support teams to deliver exceptional customer experiences. • Ensure enterprise customers adopt and effectively use our software solutions. • Develop and execute strategies to drive the usage and expansion of our solutions. • Conduct regular business reviews and monitor customer health. • Define and implement long-term customer journeys to deepen and broaden solution usage. • Identify and execute cross-sell opportunities. • Coordinates solution development efforts that best address customer needs. • Update and maintain Customer account data in CRM or internal tracking tools with the most relevant account details. • Proactively drive accounts with minimal oversight. • Drive net revenue retention at a rate above 100%. • Develop and implement strategies for customer adoption, expansion, and retention. • Conduct regular business reviews to assess and improve customer health. • Collaborate with cross-functional teams to enhance customer experiences and outcomes. • Identify and mitigate churn risks proactively. • Define long-term customer journeys to ensure deeper and broader usage of solutions.

🎯 Requirements

• Minimum of 3 years in customer success, with a strong focus on enterprise accounts. • Proven track record of managing C-suite relationships and driving account growth. • Demonstrated success in developing and executing customer engagement strategies. • Advanced negotiation and stakeholder management skills. • Deep industry knowledge and the ability to apply it to customer strategies. • Strong strategic planning and data-driven decision-making abilities. • Excellent communication and interpersonal skills. • Bachelor’s degree in business, Marketing, or a related field. MBA is a plus. • Proven ability to work in a fast-paced, dynamic environment. • Strong analytical and problem-solving skills.

🏖️ Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. • Inclusive Community: Join diverse communities and engage in our Philanthropy program. • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.