Senior Customer Experience Consultant

November 14

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Qualtrics

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online survey software • market research • consumer feedback • employee feedback • 360 evaluations

5001 - 10000

💰 $180M Series C on 2017-04

Description

• At Qualtrics, we create software for exceptional frontline experiences for brands globally. • This role is pivotal in delivering program consulting services to existing Qualtrics customers. • You'll interface directly with client stakeholders, understanding their business needs. • By collaborating with other Qualtrics teams, you'll expand Qualtrics' footprint within client accounts.

Requirements

• CX Expertise: 5-8 years of CX program design and delivery experience across major industry verticals. • Educational Background: Bachelor's Degree required. Advanced degree in a research or business-centric field preferred. • Methodological Knowledge: Strong understanding of CX program design best practices and ability to demonstrate pragmatic strategies and tactics to drive CX program adoption, enhancement, and activation within organizations. • Communication Skills: Exceptional writing and presentation skills, with the ability to influence stakeholders, at multiple organizational levels, effectively. • Experience: NLP/Text Analytics, AI-led Design Principles, XM for Contact Centers and Frontlines • Certifications: CCXP/CXPA certification or other CX-related certifications desired.

Benefits

• Medical, Dental, and Vision coverages as well as generous 401(k) match • Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more. • $1800 Experience bonus to be used for an “Experience” of your choosing • 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work. • Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling.