Account Management Manager

March 27

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+22 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Quorum

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Quorum is an Ad Tech company focused on Connected Television (CTV) and the open web. The company helps businesses target potential customers, measure connections between ad exposure and physical visits, and optimize advertising campaigns by reallocating resources where outcomes are strongest. Quorum offers network expansion for publishers, media operators, and agencies. The company reaches over 280 million monthly active users across various categories such as grocery stores, hotels, restaurants, and more, using data from opt-in users sharing anonymous location history. This data helps visualize behaviors and connections through an interactive map interface, maintaining full privacy compliance.

outdoor advertising • mobile advertising • big data • predictive analytics • location based marketing

11 - 50 employees

☁️ SaaS

📱 Media

📋 Description

• Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. • Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. • As a Manager of Account Management, you will be responsible for leading, managing and coaching an existing team of Account Managers within our Account Management department; our AM department is tasked with driving KPIs focused on boosting customer adoption, sentiment, retention, and expansion throughout the post-sale customer journey. • In this integral leadership position, you will lead a high-performing team, own key functional initiatives, drive KPI & outcomes achievement across a portfolio of mostly Mid-Market customers, and make recommendations to the Vice President of Account Management and fellow AM leaders on improvement opportunities to both the business and the customer experience.

🎯 Requirements

• 2+ years of experience managing teams of Customer Success Managers, Account Managers, or similar functions, or serving in a Team Lead capacity. • 3+ years of experience as an individual contributor in a Customer Success Manager, Account Manager, or similar customer-facing role within a B2B SaaS business. • Strong communication skills with the ability to build rapport, articulate concepts clearly & succinctly, generate enthusiasm for ideas, and drive action, both in-person or online. • Capable of motivating and developing a team, creating buy-in & alignment with organizational goals and objectives, and driving behavior. • Strong problem-solving skills, capable of addressing challenges quickly and constructively, uncovering root causes, and making informed decisions to drive resolution and prevent recurrence. • Ability to learn from past experiences, both successes and failures, and apply those learnings to improve future performance. • Demonstrated ability and success measuring and continually improving team and company metrics and KPIs. • Proficiency with CS platform software (preferably Gainsight), CRM software (preferably Salesforce), analytics tools, office productivity suites (preferably G-Suite), AI tools (preferably ChatGPT), and other common B2B SaaS CS and Sales tech stack applications to streamline processes and enhance team productivity. • You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being. • You are excited by the opportunity to have a positive impact on government affairs. • Experience using and building campaigns via a customer relationship management (CRM) software (i.e. Gainsight).

🏖️ Benefits

• Flexible Paid Time Off • Paid Company holidays plus additional company-wide days off for team members to rest and recharge • Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day • Free Subscription to the Calm App • Free Subscription to LinkedIn Learning to support professional development • Invest in Yourself Days - one designated day per quarter is dedicated to your professional development! • One-time Work from Home Stipend • 401k match • Choice of trans-inclusive medical, dental, and vision insurance plan options • Virtual and in-person team events • Bright sunlit open office concept with your own dedicated desk (if you want it) • Inclusion & Diversity Affinity Groups to support belonging • 12 weeks paid parental leave