Inside Account Manager - Government Audiology

3 days ago

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Sonova Group

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Sonova Group is a global leader in innovative hearing care solutions, providing a range of products including personal audio devices, hearing aids, cochlear implants, and audiological care services. Established in 1947 and headquartered in Stäfa, Switzerland, Sonova operates through multiple business units such as Hearing Instruments and Audiological Care, alongside well-known brands like Phonak and Unitron. With a presence in over 100 countries, Sonova is dedicated to improving the lives of those with hearing loss through advanced technology and comprehensive care.

10,000+ employees

Founded 1947

🧬 Biotechnology

💰 $34.5k Seed Round on 2021-03

📋 Description

• Increase sales of all products within territory • Increase Market Share in the Government Services channel • Maintain strong relationships with existing and new customers • Maintain required number of sales calls per week • Comply with internal policies and procedures for documenting customer visits in CRM system daily • Understand that Phonak is about our people • Strategically partner with customers to drive revenue, sales growth, patient experience and repeat/referral business • Utilize consultative selling techniques to identify customer challenges and needs and provide solutions that increase market share and customer loyalty • Make required number of virtual calls per week to current or new customers within territory • Partner with assigned outside account managers to conduct virtual trainings and participate in national trainings and events • Provide back-up to account managers for in-person or virtual meetings as needed • Provide product training and support including fitting and fine-tuning of products and software • Participate in the execution of approved marketing plans and promotional campaigns • Collaborate with account managers to implement effective strategies and launch sales initiatives • Investigate and resolve customer problems by partnering with internal teams • Some overnight travel may be required

🎯 Requirements

• Masters or Doctorate in Audiology required • At least 3 years of experience dispensing hearing aids • Prior sales and/or government services experience in the hearing aid industry • Knowledge of HI technology and practices, previous experience assisting patients independently • Partner-oriented working relationships with customers, prospects and fellow Sonova brand ambassadors that challenges everyone to be their best while respectful and professional • Proficient computer skills (MS Office Suite) with a strong technical aptitude • SAP, Salesforce, Learning Management Systems experience a bonus • A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

🏖️ Benefits

• Medical, dental and vision coverage* • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts • TeleHealth options • 401k plan with company match* • Company paid life/ad&d insurance • Additional supplemental life/ad&d coverage available • Company paid Short/Long-Term Disability coverage (STD/LTD) • STD LTD Buy-ups available • Accident/Hospital Indemnity coverage • Legal/ID Theft Assistance • PTO (or sick and vacation time), floating Diversity Day, & paid holidays* • Paid parental bonding leave • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) • Robust Internal Career Growth opportunities • Tuition reimbursement • Hearing aid discount for employees and family • Internal social recognition platform • D&I focused: D&I council and employee resource groups