Senior Customer Success Partner

8 hours ago

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Qventus, Inc

WebsiteLinkedInAll Job Openings

Prescriptive analytics • Hospital Operations • Healthcare • Lean • Performance Improvement

51 - 200 employees

Founded 2012

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

Description

• On this journey for over 12 years, Qventus is leading the transformation of healthcare. • We enable hospitals to focus on what matters most: patient care. • Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes. • Empower care teams to anticipate and resolve issues before they arise. • As a Senior Client Success Partner, you will be a strategic advisor and advocate for Qventus customers. • Manage client relationships and ensuring success throughout the client journey. • Collaborate with cross-functional teams to deliver exceptional results, manage escalations, align operations. • Develop tailored strategies to drive measurable outcomes for clients.

Requirements

• 7+ years of experience in client success, account management, or consulting, with a focus on operational strategy, change management, and stakeholder engagement. • Proven ability to manage complex client relationships, navigate organizational structures, and drive measurable results in a healthcare or SaaS environment. • Strong project management skills, with experience creating and maintaining project plans, coordinating meetings, and managing cross-functional readiness for go-lives. • Exceptional communication and relationship-building skills, with the ability to craft polished, professional presentations and messaging. • Analytical mindset with a focus on value creation, ROI validation, and process improvement. • Experience working with technical teams, including R&D, implementation specialists, and project managers, to align priorities and deliver solutions. • Passion for improving healthcare operations and patient outcomes through innovative technology. • Experience with healthcare operations workflows and change management processes. • Familiarity with AI-driven or machine-learning-powered solutions. • Background in consulting, advisory services, or sales enablement for healthcare organizations.