Customer Support Associate

14 hours ago

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Qwilr

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Software as a Service • Sales Enablement Software • Proposal / Price Quote Generation Software • Marketing Software • Document Generation Software

51 - 200

💰 $7.3M Series A on 2020-05

Description

• At Qwilr, we're doing something new... • We're building a platform to creates sales experiences that drives revenue. • We do this by making it easy to create beautiful, interactive collateral with analytics on what buyers are interacting with, payments, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had. • We have made a beautiful product that solves a real market need, and that in turn has made us a strong business with a multi-million dollar ARR, consistent growth and incredibly low churn. • It's now time for us to scale this growth and we want you to come and be part of it. • As a Customer Success Associate, you’ll be a key player in helping our customers unlock the full potential of Qwilr. • From smooth onboarding to ongoing support, you’ll ensure both new and existing SMB/Mid-Market customers have the best possible experience with our platform. • You’ll guide trial users, helping them understand how Qwilr can transform their workflow, and manage a portfolio of customers, ensuring they continue to see value as they grow with us.

Requirements

• You’re a problem-solver at heart, always thinking of ways to proactively engage with customers. • You communicate complex ideas simply and effectively, no matter the audience. • You thrive in remote work settings and are comfortable taking ownership and working autonomously. • Experience with Qwilr, Vitally, HelpScout, or HubSpot is a plus, but not required, training is provided! • Bonus points if you have Success or Support experience, preferably B2B SaaS support experience. • You're enthusiastic about training customers via written help and leading calls. • You're comfortable leading group customer classes with an assortment of customers with live questions. • You are proficient in using support tools such as HelpScout, HubSpot, (and Qwilr 😉) and familiarity with live chat and video conferencing platforms. These are preferred but not required as you will go through in-depth training.