Rackspace Technology
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
Windows Support Engineer II - AD, IIS - Night Shift
December 10
Rackspace Technology
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
Description
• Support Engineer provides a high level of technical support to customers. • Responsible for engineering, design, and development of systems. • Ensures performance, reliability, and meets security requirements. • Acts as technical point of escalation to resolve complex customer issues. • Owns customer issues until resolution with high closure rate. • Mentors and assists colleagues in the OS Function. • Collaborates with other Engineers and Administrators on support.
Requirements
• Strong knowledge of Windows Server Operating Systems. • Strong knowledge of server hardware, networking, backup, and storage solutions • Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems • Strong understanding of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers • Proficient knowledge of Database Servers • Proficient knowledge of Virtualization Technologies • Proficient knowledge of Cloud Platform Products • Intermediate scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go
Apply NowSimilar Jobs
December 1
Join interface.ai as a Remote IT Support Engineer managing both Windows and macOS environments. Support software installation, troubleshooting, and data migration with proficiency in Azure and Google Workspace.
November 29
Full-time remote technical support for Creatio projects, ensuring smooth transitions and customer satisfaction.
November 28
Responsibility for Oracle Retail application support, resolution of technical issues, and performance optimization.
November 22
As a Support Engineer, you will ensure customer success for Skytap Cloud by addressing technical issues. Engage with both customers and pre-sales teams for onboarding.
November 22
As a Technical Support Manager at Granicus, lead a team to provide exceptional support services. Empower customers by enhancing their product experience and ensuring service efficiency.