Rackspace Technology
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
Windows Support Engineer II
November 16
Rackspace Technology
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
Description
• The Support Engineer provides high-level technical support via phone and ticketing system. • Responsible for engineering, design, and development of hardware, software, and networking systems. • Analyzes systems for performance usability, reliability, and security requirements. • Advises customers on potential pitfalls and emerging technologies. • Ensure adherence to company security policies and procedures.
Requirements
• Strong knowledge of Windows Server Operating Systems. • Strong knowledge of server hardware, networking, backup, and storage solutions • Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems • Strong understanding of services and protocols commonly used in hosting environments • Technical point of escalation • Lead customer engagements • Participate in issues enhancement and process improvement • Collaborate and share knowledge on the support floor • Ensure adherence to customer & SLA commitments • Own customer issues until resolution
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