Technical Support Engineer - Openstack
November 12
Description
• Ensure customers get the maximum value from our solutions and use them easily • Provide issue resolution to strategic customers over various support channels • Develop solutions for our customers while understanding their business needs • Exceed customer expectations by providing outstanding customer service • Keep our customers updated and ensure they are satisfied with our support • Collaborate with other engineers to develop creative solutions for our customers • Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain • Manage customer cases and maintain clear and concise case documentation • Participate case review conference call with customers when needed
Requirements
• 5+ years of Linux or UNIX system administration experience • Bachelor’s degree or equivalent experience within the enterprise IT sector • Technical knowledge and experience of the Linux kernel and networking • Fundamental understanding of the OpenStack architecture and administration experience across all working components • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation • Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support • Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days • Ability to deal with rapid change and limited structure • Proven ability and willingness to learn new open source technologies • Excellent written and verbal English communication skills
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