Client Care Analyst - International

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RainFocus

WebsiteLinkedInAll Job Openings

Event CRM • Event Data Management • Event Business Intelligence • Event Marketing Automation

201 - 500 employees

Founded 2013

☁️ SaaS

💰 Series C on 2021-09

Description

• RainFocus, one of the most innovative software companies, is in search of an exceptional Client Care Analyst. • RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. • Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. • The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. • Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to resolve. • You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. • Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner. • You will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.​

Requirements

• 1.5 years in a technical support type role • Strong written and verbal communication skills • Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations. • Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with • CRM software such as Salesforce • Self-motivated and autonomous. Takes ownership of their work. • Experience working in a consulting environment or client-facing role • Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills • Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges • Ability to utilize, create and update knowledge base resources in the course of your work • Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately • Detail oriented with proven ability to document systems and processes

Benefits

• competitive salaries • competitive benefits • 401k • generous PTO • countless other team building activities