Head of Community Support

November 6

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Raya

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Description

• In a world where many social apps measure their success by time spent online, Raya is a technology company focused on providing utility. • Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities and recommendations globally. • We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible. • The experiences of our product are mirrored by the teams that support them. • By providing best in class support for potential members and current members we are able to communicate our values through the voice of our team. • The community support team is expected to provide unparalleled product and service information, assistance, and communication. • The Head of Community Support will lead and inspire a high-performing support team in delivering a world-class experience to Raya’s private global community. • They will drive daily operations, ensure a seamless member experience, and strategically guide the community support function to align with the company’s mission, growth and objectives. • We are open to candidates in Europe.

Requirements

• Data-driven and business-focused. • Highly productive, fast-paced, organized and detail-oriented. • Proven leadership experience managing teams supporting premium products with extraordinarily high customer standards. • Exceptional verbal and written communication skills. • Strong experience with best practices and advanced support technologies (including AI integration). • This role requires a strong leader committed to enhancing the member experience, scaling operations, and driving a cohesive, quality-focused community support team.