Account Manager

March 15

Apply Now

Receive Emails with Similar Jobs

Readymode

WebsiteLinkedInAll Job Openings

Readymode is a comprehensive call center software provider offering a hybrid-cloud solution for both outbound and inbound calling. Known for its advanced predictive dialer, it helps businesses connect with more leads in less time by optimizing dialing speeds. The software also includes an integrated CRM, security and compliance features, and real-time reporting and analytics. Designed to enhance productivity and streamline operations, Readymode serves various industries including real estate, healthcare insurance, solar energy, and business process outsourcing (BPO). The platform is user-friendly and supports seamless integrations with numerous tools, aiming to improve customer engagement and business growth.

Contact Center Solution • Call Center Software • Predictive Dialer Software • Workforce Management • Call Center CRM

51 - 200 employees

☁️ SaaS

🤝 B2B

📡 Telecommunications

📋 Description

• As an Account Manager at Readymode, you will play a pivotal role in maintaining and expanding relationships with our existing client base. • Your primary focus will be to understand client needs, drive satisfaction, and identify opportunities for growth. • You will collaborate closely with internal teams to ensure client objectives are met through strategic account planning and effective communication. • Client Relationship Management: Cultivate and maintain strong relationships with existing clients. • Understand client needs and objectives to effectively position our products/services. • Act as the main point of contact and liaison between the client and internal teams. • Account Growth and Retention: Identify opportunities for upselling and cross-selling additional products/services. • Develop and implement strategies to ensure client retention and satisfaction. • Collaborate with the sales team to explore new business opportunities within existing accounts. • Strategic Planning: Analyze client data and market trends to identify areas for account growth. • Develop account plans and strategies to achieve revenue and growth targets. • Communication and Collaboration: Effectively communicate client needs and feedback to internal teams. • Collaborate with cross-functional teams to ensure the timely and successful delivery of our products/services. • Issue Resolution: Address and resolve client concerns, issues, or escalations promptly. • Work closely with internal teams to ensure client satisfaction and problem resolution.

🎯 Requirements

• Bachelor’s degree in a related field; MBA or equivalent experience preferred. • 5+ years of experience as an Account Manager, Customer Success Manager, or similar role, within the SaaS or technology industry. • Demonstrated success in client relationship management and achieving sales targets. • Strong analytical skills with the ability to interpret client data and trends to drive strategic decisions. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders. • Strategic thinker with the ability to develop and implement effective account plans.

🏖️ Benefits

• The tools you need to get the job done - company computer sent to you! • Group RRSP matching • A full benefits package that starts day 1 • Opportunity to participate in our Employee Stock Option Plan • An education and training grant in your second year • Remote and Flexible Work Opportunity