Customer Support Specialist - II

2 days ago

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Description

• Individuals interact with internal customers to provide and process inquiries. • Respond promptly to customer inquiries via phone or electronically. • Provide first point of contact and day-to-day technical support. • Assess and escalate IT support tickets when appropriate. • Document solutions to common problems and requests. • Mentor less experienced staff and facilitate learning sessions.

Requirements

• Associate’s Degree or technical institute degree/certification in Computer Science or related field or equivalent work experience. • Typically has 2-4 years of relevant technical or business work experience. • Demonstrated working knowledge of basic to moderately complex hardware and software products. • Good analytical skills and ability to solve problems. • Strong commitment to superior customer satisfaction. • Strong oral and written communication skills. • Competency in call center tracking tools. • Knowledge of and ability to support Windows workstations and Microsoft Office Suite. • Ability to support a diverse population at multiple organizational levels. • Experience in a helpdesk ticketing environment.

Benefits

• Compensation, benefits, and resources promoting an inclusive culture. • Medical, dental, and vision care. • Support for working families, including backup dependent care • Adoption assistance, infertility coverage, family building support. • Behavioral health solutions, paid parental leave, and paid caregiver leave. • Variety of training programs and professional development resources. • Opportunities for mentorship and employee resource groups. • Volunteer activities and personal growth opportunities.