Designated Support Engineer - RHEL
December 12
Description
• Provide high level technical support to your customers through web-based support and phone support • Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities • Work with other Red Hat teams engaged with your customers • Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues • Exceed customer expectations with outstanding communication and customer service • Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction • Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat
Requirements
• Ability to communicate clearly and effectively with your customer across technical and non technical communications • Excellent troubleshooting and debugging skills • A passion for technical investigation and issue resolution • Linux system administration experience, including system installation, configuration, and maintenance • Basic knowledge of Linux containers • Working experience with container-related technologies (Kubernetes, OpenShift, etc.) • Extensive experience working in a Linux environment • Proficient written and verbal English communication skills • The following are considered a plus: • Experience with container orchestration (kubernetes) • Experience with cloud services such as AWS, Azure, GCP • Knowledge of Ansible and YAML • Linux scripting experience • Understanding of typical change window/ change controls • Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days • Experience with AWS (preferred) , GCP, or Azure • Experience with microservices architecture and concepts including APIs, versioning, monitoring, etc.
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