Support Specialist

October 25

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Scientific, Technical & Medical • Risk & Business Analytics • Legal • Exhibitions • Information Technology

10,000+

Description

• Maintaining relationships and providing support to field offices, agencies and financial institutions participating in the asset verification program. • Training FI personnel on all components of the solutions, including the web-based application and all supporting procedures. • Assisting in evaluating existing procedures to identify efficiencies. • Responding to phone and email inquiries regarding the AVS Programs. • Log all inquiries and resolution into the appropriate systems and databases. • Assisting in maintaining and updating documentation of procedures and reports. • Meeting contracted service level agreements, including FI Network Coverage, response times, etc. • Processing registrations of financial institutions, including additions, changes/deletions to institutions and user accounts. • Contacting financial institutions to encourage the completion of outstanding and overdue requests. • Converting financial institutions to more automated processing method. • Assisting in resolving and reporting any errors related to operations.

Requirements

• Able to demonstrate at least 50 wpm. • Possess Suite skills experience with Excel, Word, and Outlook required. • Be able to obtain SSA Security Clearance as a condition of employment/continued employment. • Have strong attention to detail and a commitment to the highest quality of performance. • Exceptional oral and written communication skills. • Must be able to multi-task: efficiently perform multiple tasks, such as communicating issues and solutions, recruiting participants and training over the phone. • Able to work under pressure and meet deadlines with ability to work overtime. • College Degree preferred. • High School diploma required.

Benefits

• Work company holidays with pay (Example: Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve, etc.)