RemotePass
RemotePass is a comprehensive platform designed to streamline HR and payroll management for global and local teams. It allows companies to onboard, manage, and pay contractors and employees across more than 150 countries with full compliance. RemotePass offers an all-in-one solution for HR operations, including Employer of Record services, visa and work permit sponsorship, time off management, and benefits customization to suit different countries. The platform also ensures international compliance by handling country-specific documentation and verification, and it provides robust security protocols, including SOC2 Type I and II compliance. Trusted by many leading companies, RemotePass simplifies global hiring and payments while offering excellent customer support and a user-friendly interface.
fintech • payroll • eor • compliance • saas
Customer Support Agent
March 13
RemotePass
RemotePass is a comprehensive platform designed to streamline HR and payroll management for global and local teams. It allows companies to onboard, manage, and pay contractors and employees across more than 150 countries with full compliance. RemotePass offers an all-in-one solution for HR operations, including Employer of Record services, visa and work permit sponsorship, time off management, and benefits customization to suit different countries. The platform also ensures international compliance by handling country-specific documentation and verification, and it provides robust security protocols, including SOC2 Type I and II compliance. Trusted by many leading companies, RemotePass simplifies global hiring and payments while offering excellent customer support and a user-friendly interface.
fintech • payroll • eor • compliance • saas
📋 Description
• The Customer Support Agent is responsible for providing exceptional customer service to RemotePass platform users. • This role involves handling a variety of inquiries and issues related to the RemotePass platform and payments, ensuring timely resolution and satisfaction. • Ticket Management: Efficiently manage incoming customer support tickets via email, phone, and chat. • Problem Resolution: Diagnose and resolve customer issues related to platform usage, payments, account management, and technical difficulties. • Knowledge Base: Contribute to and maintain a comprehensive knowledge base to assist customers and improve support efficiency. • Customer Satisfaction: Strive to exceed customers' expectations by providing prompt, accurate, and helpful support. • Collaboration: Work closely with other teams (e.g., engineering, compliance, product) to address complex issues and ensure a seamless client and customer experience. • Elevate CSAT: Follow policies, procedures, and standards to contribute to achieving a high Customer Satisfaction (CSAT) score. • Process improvement: Accurately log and track customer interactions, issues, and resolutions in the company’s customer support tools.
🎯 Requirements
• 3+ years of experience in complex technical support within a tech or fintech environment. • Experience in BPO or call center operations is a plus. • Proficiency with customer support tools such as Intercom, Zendesk, JIRA, Excel, or similar platforms. • Strong troubleshooting skills, particularly related to payment issues. • Ability to simplify complex issues and communicate them in a clear, customer-friendly manner. • Excellent problem-solving abilities with a customer-first mindset. • Fluent in English, with exceptional verbal and written communication skills. • Quick learner with the ability to adapt to new technologies and platforms efficiently. • Preferred Qualifications: Experience or knowledge in Fintech industries. • Payment compliance knowledge or experience.
🏖️ Benefits
• Premium health insurance.
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