Consumer Insights Manager

March 19

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Logo of Resident

Resident

Resident is a company that creates a house of brands focused on providing high-quality, comfortable, and stylish home furnishings. Known for its award-winning mattress brand Nectar, Resident partners with technology and retail giants to inspire great sleep and enhance home comfort. The company has demonstrated substantial growth, achieving significant sales and profitability, and has been recognized in prestigious media outlets. Resident operates in over 2500 locations and embraces a culture dedicated to comfort and innovation in home living.

201 - 500 employees

🛒 Retail

🛍️ eCommerce

📋 Description

• CRAFT MEETS COMFORT. • At Resident, we believe your living space shouldn’t just look good, it should feel good. • Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products. • Resident has become one of the fastest growing, scaled, and profitable omnichannel retailers in North America. • We are seeking a Consumer Insights Manager to join our growing Consumer Insights team. • In this newly created role, you will report to the Director of Consumer Insights. • Play a key part in enabling teams to make customer-centric decisions across the product development lifecycle. • Help Resident deeply understand and advocate for our customers. • Design impactful research programs to uncover insights that address critical customer challenges and drive our product strategy forward.

🎯 Requirements

• 5+ years of experience in consumer insights, market research, or user experience research, including global initiatives, at a research firm or within a client-side consumer research function. • Strong understanding of market research principles with experience in both qualitative and quantitative methods. • Demonstrated expertise in consumer products or services, such as footwear, apparel, fashion, lifestyle, or DTC/wholesale distribution. • Proficiency with UX research, analytics, and data visualization tools (e.g., UserTesting, Hotjar, Looker). • Ability to combine analytical and creative skillsets to solve complex problems and develop innovative solutions. • Skilled in presenting data-driven insights and cultivating a consumer-centric culture through impactful storytelling. • Proven experience managing multiple competing priorities with precision, adaptability, and a high level of accountability. • Thrives in collaborative environments, helping others succeed, sharing team wins, and building strong cross-functional partnerships. • Comfortable working in dynamic, fast-changing environments with a solution-oriented approach to challenges. • Passionate about advocating for customers by embedding their voice in product creation, digital experiences, and marketing strategies. • Excited to foster a culture where customer insights drive innovation and decision-making.

🏖️ Benefits

• Remote-first workplace (since 2016!) • Competitive salary • Annual bonus potential • Health, Vision & Dental Insurance • HSA company contributions • 401K with company match component • “Take what you need” PTO • Wellness benefits • Online learning resources & training • WFH office and cell phone/internet stipend • A FREE MATTRESS plus an awesome Friends and Family discount!

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