Expertise.com
Expertise. com is a platform that identifies and reviews the top service professionals across a wide range of industries in the United States. Each month, they research over 60,000 businesses to help customers find the best-qualified professionals for their needs. Expertise. com covers various fields such as legal services, home improvement, finance, insurance, health, and wellness. Their rigorous selection process includes identifying, analyzing, verifying, and screening local businesses, followed by performing mystery shopping to ensure quality. Users can search for professionals by state and category, and they offer a free concierge service to book top-ranked service providers for customer's specific needs.
Manager - Consumer Concierge Services
April 3
Expertise.com
Expertise. com is a platform that identifies and reviews the top service professionals across a wide range of industries in the United States. Each month, they research over 60,000 businesses to help customers find the best-qualified professionals for their needs. Expertise. com covers various fields such as legal services, home improvement, finance, insurance, health, and wellness. Their rigorous selection process includes identifying, analyzing, verifying, and screening local businesses, followed by performing mystery shopping to ensure quality. Users can search for professionals by state and category, and they offer a free concierge service to book top-ranked service providers for customer's specific needs.
📋 Description
• Own and level up the consumer concierge team • Develop a consumer concierge product delivering returns for consumers and providers • Increase conversation rates and reduce average handling time • Improve processes and overcome obstacles • Lead a team through coaching and hiring
🎯 Requirements
• Experience in management in a call center environment • Strong ideas on running a call center • Ability to create and measure processes and metrics • Customer focus for both consumers and providers • Strong coaching skills • Experience in creating call scripts • Good communication skills • Offshore experience is a plus • Lifelong learner
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🇺🇸 United States – Remote
💰 $92M Secondary Market on 2023-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
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Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.