Customer Service Representative

6 days ago

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ReThink Solutions

staffing • insurance • trained specialists • processing • business advisory services

5001 - 10000

Description

•Answer inbound calls, emails, and make outbound calls •Provide exceptional customer service to business owners, agents, bookkeepers, etc. •Resolve issues, extend audit due dates, and provide general support •Demonstrate active listening and clear communication •Address complaints and conflicts professionally •Quickly identify and resolve customer issues •Ensure accuracy and completeness of information •Manage multiple tasks simultaneously •Respond promptly to customer inquiries •Work effectively with other departments

Requirements

•1-2+ years of customer service experience preferred •MST or PST time zones preferred •Strong phone communication skills •Proficiency with computer database systems and software •Positive and professional attitude •Excellent written and verbal communication skills •Confident and self-assured personality •Bilingual skills are a plus

Benefits

•Eligible for all medical & dental benefits on Day 1 •Eligible for 401k with employer match after 12 months of employment •Generous PTO plan with paid holidays & floating holidays •Development & growth opportunities •Teamwork-oriented work environment