ReSource Pro
staffing • insurance • trained specialists • processing • business advisory services
5001 - 10000
Phone Audit Caller
Yesterday
ReSource Pro
staffing • insurance • trained specialists • processing • business advisory services
5001 - 10000
Description
• The Nexis Caller is responsible for initiating outbound communications with insured individuals to gather necessary documentation for audit processes. • This role requires strong customer service skills to support customers by providing clear, accurate, and professional assistance regarding audit requirements, deadlines, and any related questions or concerns. • Within 3 months you will... • Initiate outbound calls and emails to gather required audit documentation from insured parties. • Provide exceptional customer service by promptly responding to inquiries, resolving issues, and extending audit due dates as needed. • Manage customer concerns calmly, effectively handling complaints and conflicts. • Ensure the accuracy and completeness of collected information to support a smooth audit process. • Update customer information and documentation in internal systems in a timely and precise manner. • Identify potential issues quickly and work to develop solutions that support the customer and audit process. • Work collaboratively with internal teams to address any obstacles or special requests from customers. • Manage multiple customer cases and tasks effectively, prioritizing work to meet customer and audit center deadlines. • Efficiently handle call volume while maintaining a high standard of customer service.
Requirements
• High school diploma or equivalent; additional training in customer service or communications preferred. • Prior experience in customer service call center environment preferred. • Prior experience with high-volume customer service calls. • Proficiency with computer database systems and software. • Strong verbal communication skills, attention to detail, and ability to maintain a positive and professional demeanor. • Central or Eastern time zone preferred. • Bi-lingual is a plus.
Benefits
• Eligible for all medical & dental benefits on Day 1 • Eligible for 401k with employer match after 12 months of employment • Generous PTO plan with paid holidays & floating holidays • Development & growth opportunities • Teamwork-oriented work environment
Apply NowSimilar Jobs
Yesterday
Abbott
10,000+
Verify patient insurance coverage for behavioral health procedures at All Points North.
Yesterday
AAA
5001 - 10000
Insurance Customer Sales and Service Rep provides customer service in a call center environment.
