Support Specialist - Operations

January 4

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Restaurant365

WebsiteLinkedInAll Job Openings

Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software

201 - 500

Description

• Support Specialists assist customers with R365 software operations and communications • Prompt customers for necessary information • Reach out via phone and screen share • Identify and deliver solutions to problems • Help customers understand software operations • Route issues to appropriate teams • Diagnose and document software defects • Participate in live chats and manage tickets • Identify gaps in self-help documentation • Train and mentor new team members • Additional duties as assigned

Requirements

• Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred • Restaurant industry experience • Strong understanding of general business principles • Excellent problem-solving skills • Strong customer service skills • Clear and effective oral and written communication • Strong grasp of software and internet technologies

Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives