Vice President - Customer Experience Engineering

March 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $252k - $468k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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RingCentral

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RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

Cloud-based business phone systems • virtual PBX • unified communication • smartphone apps • Internet fax

5001 - 10000 employees

Founded 1999

📡 Telecommunications

☁️ SaaS

📋 Description

• Lead the Solutions Engineering function across multiple product lines and customer segments. • Define and execute the technical strategy to support the company's SaaS and telecommunications offerings. • Provide strong leadership and mentorship to engineering teams. • Partner with sales and marketing teams to understand customer needs and translate those into technical solutions. • Drive the design, development, and delivery of scalable and secure SaaS solutions. • Build, scale, and manage a high-performing solutions engineering team. • Collaborate with the sales organization to drive revenue growth. • Define and track key performance indicators (KPIs) for the Solutions Engineering team.

🎯 Requirements

• 12+ years of experience in sales engineering within the UCaaS and CCaaS industry specifically focused on customer support, professional services, technical consulting, or similar roles, with at least 5 years in a leadership position. • Proven track record in enterprise software solutions. • Strong experience in managing and scaling technical teams in a fast-paced, dynamic environment. • Bachelor's degree in Computer Science, Engineering, or a related field. • MBA or advanced technical degree preferred. • In-depth knowledge of SaaS architecture, cloud technologies, network infrastructure, and telecommunications systems. • Expertise in working with cross-functional teams (sales, product, marketing) to deliver customer-centric solutions. • Excellent communication skills, with the ability to translate complex technical concepts into business value for both internal and external stakeholders. • Strong problem-solving skills and a strategic mindset, with the ability to drive innovation while balancing customer needs and business objectives. • Experience in managing budgets, timelines, and resources to ensure successful project delivery.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee perks and discounts program