Vice President - Partner Support
November 19
Description
• Determine the operations strategy for program implementation and day-to-day operations. • Translate corporate strategy into processes and guidelines to meet key company goals and foster successful implementations and partner interactions. • Lead meetings to guide program operations and share best practices with Partner’s key stakeholders. • Develop relationships with decision-makers to understand needs and focus areas critical to success. • Drive constant optimization of Risepoint’s Partner best practices and operational methodologies. • Be a change management leader keeping the Partner experience at the forefront. • Determine and evaluate key metrics to evaluate the program effectiveness, adjusting when needed to meet partner expectations and agreed upon deliverables. • Manage and evaluate resource requirements and deliverables and track performance to ensure short- and long-term goals are achieved. • Build strong partnerships with business stakeholders with the ability to adapt and change priorities as the business needs change. • Set and manage stakeholder expectations, internally and externally to meet the agreed upon scope and timeline. • Negotiate and plan contingencies when needed. • Foster accountability of cross-functional team leads to resolve project issues and ensure project success. • Determine project management strategy and implement that strategy for all partner launches. • Ensure project management team leverages best practices for partner programs that meet the expectations of stakeholders both internally and externally. • Collaborate and problem-solve with cross-functional leadership teams to ensure project remains on-time and meets the quality standards as outlined in the strategy and Partner relationship. • Provides leadership and direction for new program launches that fully support the Partner and company goals.
Requirements
• Bachelor's Degree required, Master's Degree preferred • Minimum of 10 years experience in higher education, consulting or operational leadership roles • PMP certification is preferred, but not required • A proven track record of successfully delivering multiple projects simultaneously, building appropriate processes and tools • Strong communications skills that foster connection and collaboration along with a strong executive presence at all levels of the organization • Exceptional ability to build cross-functional and senior relationships, influence stakeholders and drive alignment and enthusiasm across all levels of the company • Experience in coaching, developing and resource planning within the immediate team and across the organization
Benefits
• 18 days PTO + Winter Shutdown • 12 designated holidays + 1 floating holiday • Medical – four options • Dental • Vision • Life & Disability (company paid) • Flexible Spending Account & Health Savings Account • Retirement plan with company match • Maternity / Paternity / Parental Leave (company paid) • Volunteer Time Off • Supplemental Benefits: Wellness program • Alternative medicine options • Pet discounts • Accident, Critical Illness and Hospital Indemnity • Personal and Professional Development: Continuous Professional and Leadership Development Programs • Tuition Reimbursement for employees and their dependents • Rewards & Recognition programs
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