Technical Client Success Manager

3 days ago

Apply Now

Receive Emails with Similar Jobs

RLN US LLP

WebsiteLinkedInAll Job Openings

CFO Service • Business Accounting • Payroll • Tax Advisory • Audit & Assurance

51 - 200 employees

💸 Finance

🤝 B2B

Description

• The Technical Client Success Manager is a key contributor within a multi-functional team to drive success and meaningful relationships with Red Level’s current and potential clients. • This role requires a technical individual with experience in managed IT services and building long lasting relationships with clients to ensure trust and retention. • As a Client Success Manager, you will become a trusted advisor to clients and key stakeholders by aligning Red Level offerings to their business strategy and goals. • Conduct quarterly business reviews and maintain high-level technical knowledge of core Red Level solutions and future service direction. • Establish a seamless engagement experience for the client throughout their journey with Red Level maximizing their return on investment as a managed client. • Manage Client Success Activities such as Onboarding, Training, Client Support, Renewals, and Cross-sell/Up-sell. • Partner with sales & marketing to uncover and develop account expansion opportunities to support ongoing account growth. • Collaborate with consulting & engineering teams to champion predictable retention outcomes through proactive engagement on product and support related issues. • Be a Client Success Champion to evangelize client-centricity within Red Level, thereby increasing retention outcomes, client experience and loyalty. • Responsible for resolving client issues/problems immediately, listening to client feedback and identifying opportunities to adapt/improve product/service offering accordingly. • Team player who will work within the company to continue improving the way Red Level serves its clients. • Be agile: respond to the needs of your clients with confidence and ease. • Influence future lifetime value through higher product adoption, client satisfaction and overall health scores.

Requirements

• Client success, consulting, or account management experience. • Understanding of consulting processes (project lifecycle, road map alignment). • Validated technical background in at least 1 of the following areas: data center infrastructure, desktop deployments, networking, security, system administration; preferably with industry certifications. • Ability to work with clients in positioning, selling and communicating the value of digital transformation solutions centered on Microsoft technologies. • Strong attention to detail is necessary. • Strong ability to lead on site client visits, phone calls and help drive strategic business reviews with the help of a vCIO when needed. • Willingness to travel to visit clients and sponsored events. • Excellent communication skills (both verbal and written). • Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team. • Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors. • Initiative: Requires the drive to go above and beyond to improve or enhance job results. • Client Service: Requires the ability to understand and help/assist both internal and external clients to provide exceptional value. • Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals, or groups, as well as understand and appreciate different and opposing perspectives. • Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/clients. • Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required.

Benefits

• Base salary, incentive pay program, plus excellent benefits package. • Opportunities for advancement. • Outstanding, award-winning work culture. • Business casual dress code. • Remote and Flexible work schedule available.