Technical Client Success Manager

Yesterday

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RLN US LLP

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Description

• The Technical Client Success Manager is a key contributor within a multi-functional team to drive success and meaningful relationships with Red Level’s current and potential clients. • This role is for you if you love building relationships with clients to make them successful • Conduct quarterly business reviews • Maintain high-level technical knowledge of core Red Level solutions and future service direction • Establish a seamless engagement experience for the client throughout their journey with Red Level maximizing their return on investment as a managed client • Manage Client Success Activities such as Onboarding, Training, Client Support, Renewals, and Cross-sell/Up-sell • Partner with sales & marketing to uncover and develop account expansion opportunities to support ongoing account growth • Collaborate with consulting & engineering teams to champion predictable retention outcomes through proactive engagement on product and support related issues • Be a Client Success Champion to evangelize client-centricity within Red Level

Requirements

• Client success, consulting, or account management experience • Understanding of consulting processes (project lifecycle, road map alignment) • Validated technical background in at least 1 of the following areas: data center infrastructure, desktop deployments, networking, security, system administration; preferably with industry certifications • Ability to work with clients in positioning, selling and communicating the value of digital transformation solutions centered on Microsoft technologies • Strong attention to detail is necessary • Strong ability to lead onsite client visits, phone calls and help drive strategic business reviews with the help of a vCIO when needed • Willingness to travel to visit clients and sponsored events • Excellent communication skills (both verbal and written) • Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team • Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors • Initiative: Requires the drive to go above and beyond to improve or enhance job results • Client Service: Requires the ability to understand and help/assist both internal and external clients to provide exceptional value • Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals, or groups, as well as understand and appreciate different and opposing perspectives • Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/clients • Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required • Enthusiastic and creative personality

Benefits

• Base salary • Incentive pay program • Excellent benefits package • Opportunities for advancement • Outstanding, award-winning work culture • Business casual dress code • Remote and flexible work schedule available