Digital Solutions Engineer

Yesterday

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Roche

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biotechnology • innovation • personalized healthcare • great place to work • diagnostics

10,000+

Description

• Provides technical advice for post-sales activities including installation, testing, integration, and maintenance • Responsible for managing installation of IT product solutions at customer sites • Determines customer needs and sets appropriate installation expectations • Performs validation processes to evaluate IT solutions effectiveness • Ensures customers are satisfied with their IT product installation • Serves as a technical resource for complex system issues

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Medical Technology, Life Sciences • 2 years of laboratory IT, general IT, product line experience, OR 4 years of laboratory IT, general IT, or product line experience • Able to travel 25% or more to customer sites • Currently reside within 50 miles of a major metropolitan US airport • One year of project or process management experience • Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems) • In-depth knowledge of clinical customer base and LIS processes and workflows • Effective communication with technical and non-technical groups • Ability to evaluate complex processes and apply critical-thinking skills

Benefits

• Discretionary annual bonus based on performance • Healthcare benefits • Inclusion and diversity initiatives