Rocket Money (formerly Truebill)
Rocket Money is a comprehensive personal finance management app designed to help users save more, spend less, and take control of their financial lives. The app offers features such as subscription management, spending insights, bill negotiation, net worth tracking, budgeting, and credit score monitoring. With its automated services, Rocket Money aims to simplify money management by finding and tracking subscriptions, helping to negotiate lower bills, and automating savings processes. Users can link all of their financial accounts in one place to get a full financial picture and set financial goals. The app also provides access to financial experts who can assist with personal finance queries.
Team Leader - Customer Support
March 11
Rocket Money (formerly Truebill)
Rocket Money is a comprehensive personal finance management app designed to help users save more, spend less, and take control of their financial lives. The app offers features such as subscription management, spending insights, bill negotiation, net worth tracking, budgeting, and credit score monitoring. With its automated services, Rocket Money aims to simplify money management by finding and tracking subscriptions, helping to negotiate lower bills, and automating savings processes. Users can link all of their financial accounts in one place to get a full financial picture and set financial goals. The app also provides access to financial experts who can assist with personal finance queries.
📋 Description
• ABOUT ROCKET MONEY • Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. • Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey. • The Customer Support team is a crucial part of our commitment to empower people to live their best financial lives. • The Team Leader, Customer Support works to lead business initiatives to improve customer experience. • This team leader provides coaching and mentoring to team members while contributing to the growth of the support team.
🎯 Requirements
• Minimum Requirements: • You have at least 3 years of experience in a customer service, or relevant role • Preferred Requirements: • You have experience in a B2C technology company • You have experience in a leadership role • You have experience with design processes and implementation for technology products
🏖️ Benefits
• Health, Dental & Vision Plans • Life Insurance • Long/Short Term Disability • Competitive Pay • 401k Matching • Team Member Stock Purchasing Program (TMSPP) • Learning & Development Opportunities • Tuition Reimbursement • Unlimited PTO • Daily Lunch, Snacks & Coffee (in-office only) • Commuter benefits (in-office only)
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