Implementation Consultant, Bilingual - French / English

3 days ago

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Rockwell Automation

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Industrial Automation • manufacturing • safety products • automation systems • drives

10,000+ employees

Founded 1903

🔒 Cybersecurity

💰 Grant on 2023-07

Description

• Act as the sole or primary point of contact for clients during the implementation phase of their journey • Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes "time to value", and supports expansion over time • Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs • Proactively manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline • Develop and deliver client-specific training programs, including the creation of client-specific training material (e.g. documents and videos) • Assist clients with the collection, loading, and configuration of data • Design and build client-specific reports and dashboard KPIs & widgets • Support system integrations between Fiix & ERP systems • Record project progress and store all project artefacts in a central repository • Collaborate with teammates to identify, refine, and implement CMMS & implementation best practices • Assist with the training & development of new Implementation Consultants • Measures of Success: customer feedback, utilization %, contribution to team initiatives

Requirements

• Bachelor's Degree in relevant field • Legal authorization to work in Canada is required. • The ability to travel 40% of the time. • A valid driver's license. • This role typically requires a minimum 5 years' experience in a software implementation role; SaaS and/or CMMS software experience • Bilingual proficiency in French and English. • Prior experience in the Maintenance and Reliability industry considered an asset. • Prior experience translating customer requirements into workable software solutions • Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans.

Benefits

• Health Insurance including Medical and Dental • Health Care Spending Account (HCSA – dependent on the plan chosen) • Employee Assistance Program (EAP) • Retirement plans • Paid Time off • Volunteering Time off • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) • Employer Paid DC Pension • Maternity and Parental Leave Top-Up • Fitness Reimbursement Program • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.