PR Manager - Brand Reputation

February 14

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+4 more states

🐊 Florida – Remote 🥔 Idaho – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $91.5k - $117.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎙️ Public Relations (PR)

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Rover.com

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Rover. com is an online platform that connects pet owners with pet sitters, dog walkers, and trainers. The platform offers a variety of services including dog boarding, house sitting, drop-in visits, dog walking, doggy day care, and private dog training. Rover. com ensures the safety and satisfaction of pets and their owners by offering services backed by a guarantee and 24/7 support. It allows pet owners to book trusted sitters and walkers who ensure that pets are cared for in a loving and secure environment, all through an easy-to-use app with secure payment options.

Dog sitters • Dog boarding • Dogs • Dog walking • e-commerce

201 - 500 employees

Founded 2011

👥 B2C

🏪 Marketplace

🧘 Wellness

📋 Description

• Who we are: • Want to make an impact? Join our pack and come work (and play!) with us. • We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. • Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. • At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees. • Who we're looking for: • Rover is seeking an experienced Communications/PR Manager (Brand Reputation) to join our PR team, focusing on building and protecting brand trust. We’re seeking a public relations professional who can drive high-visibility communications for various trust-related communications opportunities. You will manage Rover’s crisis communications program, and external responses to complex issues and escalations and work across the organization to drive initiatives to increase trust in the brand. • Reporting to our Senior Brand Reputation Manager, this role will be a driving force in developing and managing external and internal trust and safety communications and campaigns. Successful candidates will have experience getting in the weeds on policy and processes, conducting investigations, serving as an on-the-record spokesperson, developing policy recommendations, solving puzzles, writing carefully crafted and strategic messages for various audiences, and bringing together cross-functional leaders to drive alignment and impact for cross-functional projects and ideas. Previous experience working closely with customer support/operations teams is required and will also be key to success. • The right candidate has excellent media relations skills, including handling sensitive and escalated issues, can drive alignment across teams and collaborate effectively, has a proven track record supporting high-visibility initiatives, and is passionate about pet care and the Rover brand. • Please note employees must be based in one of our approved remote work locations: WA, NC, TX, ID, GA, MI or FL.

🎯 Requirements

• 5+ years of experience in PR/Communications Or 5+ years of experience in crisis communications, including crisis/incident management • (preferred but not required) 3+ years of experience in the marketplace, trust and safety, or consumer technology space preferred but not required • Bachelor's degree or higher • A track record of successfully managing high-stakes issues and associated media relations • Experience being an “on the record” spokesperson • Skilled at crafting public statements. Excellent communication (written and verbal) skills, including for external and internal audiences. • Demonstrates excellent judgment and situational management during high-visibility, high-pressure, and fast-moving situations. • Exceptional level of integrity and empathy, and the ability to maintain the confidentiality of highly sensitive material • Skilled at aligning cross-functional stakeholders against key decisions, including internal and agency partners • Experience managing external agency support • Inquisitive and solutions-oriented mindset • Investigative and research skills, including gathering background, and contextualizing complex situations, often at a rapid pace • Experience applying best practices related to issues management • Tracking team metrics and implementing improvements to tracking and reporting processes • A high degree of accuracy and attention to detail • Excellent multi-tasking skills and ability to set own priorities • Willingness and ability to work limited nights and weekends due to the nature of the work, as needed.

🏖️ Benefits

• Competitive compensation • 401k • Flexible PTO • Competitive benefits package, including medical, dental, and vision insurance • Commuter benefits • Bring your dog to work (and unlimited puppy time) • Doggy benefits, including $1000 toward adopting your first dog • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly • Regular team activities performed in-person and virtually