RP Professional Services
RP Professional Services is a company that adheres to inclusive hiring practices and creates employment opportunities without discrimination. The company ensures equality in offering benefits and respects diversity in the workplace. Their operations focus on non-discriminatory employment in compliance with legal standards.
Application Development • Software Engineering • Computer Programming • Information Security • Information Assurance
Help Desk Associate
March 26
RP Professional Services
RP Professional Services is a company that adheres to inclusive hiring practices and creates employment opportunities without discrimination. The company ensures equality in offering benefits and respects diversity in the workplace. Their operations focus on non-discriminatory employment in compliance with legal standards.
Application Development • Software Engineering • Computer Programming • Information Security • Information Assurance
📋 Description
• RP Professional Services is a rapidly growing Technology consulting firm headquartered in Virginia. • We help our clients achieve their mission by developing value driven, customized solutions executed by the best people. • RP is seeking a Help Desk Associate to support the Department of Veterans Affairs. • This role is ideal for a customer-focused professional who can efficiently resolve technical issues while delivering exceptional service. • The Help Desk Associate will provide frontline support to end-users, troubleshoot IT-related issues, and ensure users have access to the tools and systems they need to succeed.
🎯 Requirements
• High school diploma or equivalent; additional technical certifications preferred. • Minimum of 1 year of experience in a customer service or IT support role. • Strong troubleshooting skills with the ability to resolve common hardware and software issues. • Experience using ticketing systems such as ServiceNow, Jira, or other similar platforms for tracking and reporting. • Excellent communication skills and ability to provide clear instructions to non-technical users. • Must be eligible to undergo and pass a Public Trust clearance. • Experience supporting government or healthcare IT environments preferably the Department of Veterans Affairs. • Certifications such as CompTIA A+, CompTIA Security+, or ITIL Foundation. • Experience providing structured feedback to improve user guides, FAQs, and troubleshooting documentation.
🏖️ Benefits
• Health Benefits: Medical, Vision, Dental • Up to 4% retirement match with 100% vesting • Company paid STD and LTD • Company paid basic life insurance • Competitive PTO package
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