Support Specialist

5 days ago

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RTX

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Advanced sensors • aerospace • aerostructures • avionics • air and missile defense systems

10,000+

Description

• Provide prompt and accurate responses to customer inquiries through phone, email, and Zoom • Diagnose and resolve technical issues related to datafeed API connectivity and functionality. • Assist the wider Support team in troubleshooting advanced technical issues. • Build and strengthen relationships with some of our largest customers • Participate in regular team meetings to discuss ongoing issues and developments. • Coordinate with sales and account management teams to ensure seamless customer onboarding and support. • Work closely with the various Sales, Support, and Engineering teams to identify and bring focus to any customer issues. • The work hours can fall between 7:00 AM - 7:00 PM CST (8 hour shifts) including weekends. Your schedule will be discussed during final interview stage.

Requirements

• Typically Requires AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience • Must be authorized to work in the U.S. without sponsorship now or in the future. • Experience in a customer-facing position within general aviation and/or the commercial aviation industry. • Aviation domain knowledge is critical for this role. • Experience with SaaS productivity tools such as Confluence, Jira, Zendesk, and Office365. • Professional communication skills, both written and verbal, with a focus on customer service. • Have a registered FlightAware account and be familiar with FlightAware site history, features, and products. • Understanding of API technologies (REST, SOAP, JSON, XML). • You are a private pilot, you are looking to pursue your private pilot license, or have a passion for aviation.

Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • And more!