Client Success Director

December 6

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RYNO Strategic Solutions, LLC

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Website Desgin & Development • Search Engine Optimization (SEO) • Pay Per Click Ad Management (PPC) • iPad/iPhone App Design & Development • Social Media Marketing

51 - 200 employees

Founded 2008

☁️ SaaS

Description

• RYNO Strategic Solutions is an Internet marketing company dedicated to helping Home Service companies grow their customer base online. • The Client Success Director leads a team focused on client retention, satisfaction, and growth. • This role involves managing team leads and ensuring best practices are followed for client accounts. • The Director acts as a strategic advisor, determining marketing opportunities and executing plans. • Responsibilities include driving account growth and proactively resolving client concerns.

Requirements

• 5+ years' digital marketing experience, including campaign strategy, optimization, and performance analysis • 2+ years in a people leadership role, with experience leading teams and developing talent • Proven ability to de-escalate client issues and resolve escalations • Experience driving incremental improvement to client results • Direct leadership experience with proven ability to coach and grow team members at various levels of experience • Strong relationship-building skills and the ability to work with different personalities • Strong work ethic with a 'whatever it takes' attitude • Excellent written and verbal communication skills • Ability to make quick, intentional decisions using critical thinking High-level organization, time management, and follow-through skills • Aptitude for managing numerous situations simultaneously and prioritizing effectively • Knowledge of small business operations and challenges • Willingness to lead difficult conversations and ensure client and team success • Experience working with large business corporations and/or private equity groups • Experience supporting Home Service brands (e.g., HVAC, Plumbing, Electrical, Garage Doors, Solar, etc.) • Experience with Salesforce Bachelor's degree (high GPAs, Business degrees, and top-tier schools preferred)

Benefits

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix • Performance-based bonuses • Vacation and sick paid time off • 10 paid holidays • Monthly phone and data stipend • Medical, Dental, Vision, and Life Insurance • Annual continued education and tuition reimbursement stipend • Comprehensive Employee Assistance Program • 401(k) matching • Leadership and advancement opportunities • Awesome team merch!