Implementation Manager

2 days ago

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SafelyYou

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Description

• This is a remote role in PST or MST only • As our Implementation Manager, you'll take the lead in rolling out our innovative technology to an expanding portfolio of healthcare clients • Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services • Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements • Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation • Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets • Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers • Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details • Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live • Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support • Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live • Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe • Actively drive projects forward and overcome daily challenges while providing the best customer experience possible • Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact • Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements • Remote support during implementation of equipment for the installer or other remote contacts • Support post-implementation troubleshooting as-needed • Willingness to travel 25% of the time

Requirements

• 3+ years of experience as a Project Manager, Security Systems Project Manager, IT/Technical Implementation Manager, or a Technical Operations Manager preferably in a startup environment • Strong organizational skills with the ability to deliver on multiple projects at a time • Experience in identifying inefficient processes and implementing improvements • Solid technical troubleshooting and problem-solving skills • Top notch communication skills with the ability manage multi-stakeholder projects • Experience in implementing technology in environments that require networking knowledge • Experience architecting solutions and integrations for a diverse set of customers • Willingness to travel up to 25% of the time - ideally with your own vehicle • Ability to occasionally lift heavy equipment • MUST be in PST or MST only

Benefits

• A mission-driven company culture • Fully remote • Competitive salary & benefits, including fully paid employee premiums for medical, dental, and vision • 401k Program • Monthly Education, Well-being & WFH stipends • Unlimited PTO • Sick Time • Growth Potential • Company Retreats • Medical & Family/Parental Leave